To help set clear expectations, here's how we categorize and handle reported issues. Each level is important, and we’ll make sure your concerns are addressed accordingly.
Case A (Urgent/Critical):
These are issues like checkout or payment problems that directly impact your customers' ability to complete a purchase. We aim to resolve these within half a day because they’re top priority.
Case B (Important/Medium):
These might be shipping-related issues or other bugs that cause inconvenience but don’t stop daily operations. These are taken up right after critical issues and are usually resolved within 1 to 2 days.
Case C (Minor/Third-Party):
These are minor issues or those that depend on third-party services. They might take a bit longer, around 15-20 days, since we need to coordinate with other providers.
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