RMS Tags and their definitions

Created by Aagam Jain, Modified on Wed, 17 Jun at 3:48 PM by Aagam Jain

Original Shopify Order

Tag	Case
`logisy_return_request`	Customer/merchant creates return/refund request.
`logisy_exchange_request`	Customer/merchant creates exchange request.
`logisy_return_request,logisy_exchange_request`	Request has both refund/return and exchange items.
`logisy_refund_initiated`	Refund has actually started.
`refund_id_{method}_{refund_id}`	Refund started and provider returned refund id; used to trace exact refund.
`logisy_exchange_initiated`	Exchange processing started.
`logisy_order_returned`	Returned item reached merchant/warehouse for refund or mixed request.
`logisy_order_exchanged`	Returned item reached merchant/warehouse for exchange-only request.
`pragma_non_source_reimbursement`	Money adjustment handled outside original Shopify payment source.

New Shopify Exchange Order

Tag	Case
`logisy_exchange_order`	New Shopify order was created as exchange order.
`logisy_exchange_order_count_{n}`	Tracks first/second/third exchange order for same original order.
`logisy_oov`	Exchange order created with original order value.
`logisy_zvo`	Exchange order created as zero-value order.
`pragma_same_variant_exchange`	Exchange item SKU same as returned item SKU.
`pragma_same_value_exchange`	Exchange item price same as returned item price.
`pragma_higher_value_exchange`	Exchange item/order value higher than returned item/order.
`pragma_lower_value_exchange`	Exchange item/order value lower than returned item/order.
EasyEcom configured `hold_order_tag`	Merchant config says exchange order should be held in EasyEcom.
EasyEcom configured `unhold_order_tag`	Merchant config says held exchange order is released/unheld.

Restriction / Eligibility Tags Added To Shopify Order

Tag	Case
`lgsy_non_returnable`	Order should not allow refund/return.
`lgsy_non_exchangeable`	Order should not allow exchange.
`lgsy_multi_exchange_restrict`	Multiple exchanges restricted.
`lgsy_source_refund_eligible`	Source refund allowed.
`lgsy_bank_transfer_eligible`	Bank transfer refund allowed.
`lgsy_payment_link_eligible`	Payment-link refund allowed.
`lgsy_coupon_code_eligible`	Coupon refund allowed.
`lgsy_gift_card_eligible`	Gift-card refund allowed.
`lgsy_store_credit_eligible`	Store-credit refund allowed.
`lgsy_exchange_with_same_variant_eligible`	Same-variant exchange allowed.
`lgsy_exchange_with_diff_product_eligible`	Different-product exchange allowed.
`lgsy_exchange_with_lower_value_eligible`	Lower-value exchange allowed.
`lgsy_exchange_with_higher_value_eligible`	Higher-value exchange allowed.

RTO Tags Added To Shopify Order

Tag	RTO Meaning
`logisy_rto_initiated`	Order started RTO journey: shipment failed/customer did not receive, order is now being returned to origin.
`logisy_rto_in_transit`	RTO parcel is moving back toward seller/warehouse.
`logisy_rto_delivered`	RTO parcel reached seller/warehouse.